Privacy Policy

This Privacy Policy explains how Cogent Machines Inc. (“Cogent,” “we,” “us”) handles personal information when you visit our website, use our software and connected services, or contact us.

Information we handle

Depending on how you use Cogent, we may process:

• Contact information, such as your name, email address, and phone number.
• Content you provide or authorize us to access, such as messages, documents, instructions, and voice input.
• Communications information, such as sender and recipient details, message content, call transcripts where enabled, and delivery information.
• Technical information, such as IP addresses, browser information, service activity, and error logs.
• Communication preferences, including requests to stop receiving messages.

Some application information is stored on your device. Information needed to provide connected features is also transmitted to service providers.

How we use information

We use information to provide the features you request, process communications you authorize, respond to inquiries, maintain and secure our services, investigate misuse, and comply with applicable legal obligations.

How information is shared

We share information with service providers as needed to operate the features you use. These include website hosting, AI processing, email, and telephone messaging providers.

When you use AI-assisted features, relevant content may be sent to an AI provider for processing. When you send a communication, its content and addressing information are shared with the communications provider and intended recipient.

Our current providers include Vercel, OpenAI, AgentMail, and AgentPhone. Their processing and retention are governed by the applicable agreements and privacy policies.

We may also disclose information when reasonably necessary to comply with law, protect rights and safety, prevent fraud or abuse, or carry out a corporate transaction, subject to applicable protections.

SMS information

We do not sell mobile phone numbers or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with communications providers as necessary to deliver messages and process communication preferences.

Approval by a Cogent user to send a message does not replace any required consent from its recipient.

Cookies and website hosting

Our website uses a cookie to remember successful access to password-protected pages. Our hosting provider may process technical request information to deliver and secure the website.

Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including operating the services, addressing disputes, and meeting applicable obligations. Retention varies by information type and the feature used.

Information stored on your device may remain there until you remove it. Removing a local copy does not necessarily remove copies held by recipients or service providers.

We use reasonable safeguards to protect information. No system can guarantee complete security.

Your choices

You may choose what information to provide and which connected features to use.

To request access, correction, or deletion of personal information, contact us at sheraz@cogentofficial.com. We will respond as required by applicable law and may need to verify your identity. Some information may need to be retained for legal, security, or operational reasons.

If you receive an unwanted message sent through Cogent, contact the sender or email us with the sending number and relevant details so we can investigate and address your request.

Changes to this policy

We may update this policy as our services change. The revised policy will appear here with an updated effective date. Where required, we will provide additional notice.

Contact

Cogent Machines Inc.
Email: sheraz@cogentofficial.com